The CUSO had three employees at the start of operations in 2008. Additional personnel have been added as business volume demanded and the CUSO now consists of the following personnel:

• President/CEO
• Chief Operating Officer
• Chief Revenue Officer
• Senior Vice President of Loan Operations
• Vice President of Lending Sales
• Thirteen Credit Analysts
• Eleven staff members dedicated to loan documentation, loan origination and loan servicing
• Nine Credit Union Relationship Managers

In January 2016 MBFS finished the process of consolidating operations with Keystone Business Lending Solutions, LLC (“KBLS”) of Wexford, PA. KBLS had three full-time staff members that were incorporated into the CUSO. The CUSO maintained the KBLS office in western Pennsylvania in addition to the headquarters in suburban Philadelphia. Support personnel for Information Systems, Accounting, Facilities, and Human Resources are provided through American Heritage FCU.

Member Business Financial Services has focused on becoming the preferred partner for credit unions in the Mid-Atlantic and northeast United States business lending marketplace. The past five years have seen a strong growth pattern for the credit unions in loans under management and funded by the CUSO. MBFS has grown to serve 90+ credit unions and service more than $2.4 billion in business loans.

What is a CUSO?

The term “CUSO” means that the business entity is owned by credit unions and primarily serves credit unions or members of the CUSO owners or clients. CUSOs can offer a variety of financial and operational services such as mortgages, insurance, title insurance, or (in the case of MBFS) business lending support. By working cooperatively, credit unions can offer services to their local community in a more cost effective manner than they could individually.